Shipping & Returns Policy

Shipping

We ship all orders from the Republic of Ireland. We aim to process and ship your order as quickly as possible. You will receive a shipping confirmation email once your order has been dispatched.  

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Shipping Costs  

Shipping costs are calculated based on the weight of your order and your delivery address. You can view the shipping cost for your order during the checkout process.

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Delivery Times

Estimated delivery times will be provided during checkout. Please note that these are estimates and actual delivery times may vary.  

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Returns

Due to the collectable nature of trading cards and the importance of maintaining their sealed condition, we generally do not accept returns.

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Damaged or Incorrect Items

If your order arrives damaged or is not as described, please contact us at info@sinocardstcg.com within 14 days of receiving your order. We will work with you to resolve the issue promptly, which may include a replacement or refund. Please include your order number and photos of the damaged or incorrect items in your email.

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Cancellations

You may request to cancel your order at any time prior to shipment. However, a 3% cancellation fee will be deducted from the refunded amount. This fee covers the non-refundable payment processing fees we incur for the initial transaction.

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Contact Us

If you have any questions about our shipping and returns policy, please don't hesitate to contact us at info@sinocardstcg.com.